Shocked. Amazed. Mystified.
I needed to transfer registration and plates from a former vehicle to a new vehicle. It had to be done. I had time out of the office during the holidays, so I had time to go. Stand in line. Read. Wait. Wait some more. I knew the story. The only way to trim a few minutes off the ludicrous wait was to to get there well before the branch office opened to be toward the front of the line of people who would be working the same plan. It was the same ridiculous story every time I'd been there.
Until today.
Refusing to disturb my holiday sleeping in pattern, I waited 'til I couldn't wait any longer (just a couple days ago). I went online to find the branch hours to plan which early morning I'd stand in line. I was pleasantly surprised to find this...
I arrived at 8:25 a.m. this morning and waited the obligatory 5 minutes for the staff to open the branch. Promptly at 8:30 a.m. I was called out of the line because I had ... an appointment. I walked into a professional, up-to-date decor, friendly, competent staff. Amazing.
And, then, are you ready for this?
11 minutes later I walked out of the Indiana BMV. Done. Finished.
Way to go government of Indiana! It's a new day at the local BMV in my neighborhood.
Leading a church or a team in your church? Forgive the harshness to the BMV, but really, if the local BMV can make this kind of philosophical and practical shift in their guest services, what can you do in your local church?
