Multi-site Systems and Strategies: Early Questions

A while back I was asked this question related to our multi-site launch this fall:

You guys do a great job with people and systems, what aspects of these systems will need to be changed as you go from multi-site from one site? In particular guest services and children's?

Here's a quick and early response:

It’s been a big topic of conversation – although not too detailed yet. Here’s what we think we know today:

• We want every site to be directed and influenced by the expertise and excellence of our current children’s director and our experience specialist (guest services). These ministries will play a prominent role at each site. Reporting will still be centralized, while noting specific teams, membership, attendance and leadership per site. Training may initially be centralized with unique OJT (on the job) specifics rolled out per site.
• Each site will have a stellar leader overseeing, pasturing, that site. They will work extensively with their entire staff/volunteer teams onsite, including children’s and guest services. This is where we expect OJT and JIT (just in time) specifics to be led and strategized by the volunteer  leaders and staff at each site. I expect we'll learn very specific best practices from each site that will impact our performance and function at every other site  - including our existing site.

These two bullets represent macro and micro. We’ll want the macro vision, leadership development and Granger DNA at every site. But we’ll need the micro personality and cultural context that will bring uniqueness to each site.

Again, that’s not too detailed today, but we’ll be working with all the key stakeholders over the spring and summer to arrive at our fall launch. Keep watching, and if you don’t see more related posts as we go forward, please ask again!