My list of 47 Best Practices is complete (Can you believe it? Finally?). But these are not the only Best Practices. You have people on your teams who are creating best practices, but no one's written them down. Observe. Make notes. Challenge your teams to compare behaviors. Compile your own list of best practices - and keep adding to it. Invite ownership. You'll take your guest services to new levels of excellence. You'll carry the love of Jesus in fresh ways. And you'll communicate all over again, "people matter.
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Here's the complete list of 47 Guest Services Best Practices and the date of the post. Click any one to go to the post.
#1: Create Your Own Best Practices | Feb 12, 2010
#3: Vision… Say It Again… and Again | Feb 10, 2010
#4: Learn from the Marketplace | Feb 9, 2010
#7: Plan the Understated | Dec 17, 2009
#8: Don’t Just Fix It | Dec 17, 2009
#9: Listen to Complaints | Dec 17, 2009
#10: Imitate Jesus’ Attitude | Nov 18, 2009
#11: Value Your Volunteers | Nov 10, 2009
#12: Expect New People | Nov 9, 2009
#14: Get Dressed! | Nov 4, 2009
#15: Tell Stories | Nov 3, 2009
#17: Create a Schedule | Oct 23, 2009
#18: Surprise Your Guests | Oct 22, 2009
#19: Think “One Chance” | Oct 12, 2009
#20: Team is More than Task | Oct 9, 2009
#21: Hang a Sign | Oct 8, 2009
#22: Everyone Can Greet! | Oct 7, 2009
#23: Stock Toilet Paper | Oct 6, 2009
#24: Answer the Phone | Oct 5, 2009
#25: Be in the Moment | Sept 24, 2009
#26: It’s Not About You | Sept 24, 2009
#27: Bust Up Your Party | Sept 24, 2009
#28: Brew Good Coffee | Sept 22, 2009
#29: Meet Them Where They Are | Sept 22, 2009
#30: Use Real Language | Sept 20, 2009
#31: Build a “I’ve Been Here” Space | Sept 21, 2009
#32: Don’t Forget the Kids | Sept 21, 2009
#33: Thank Your Guests | Sept 21, 2009
#34: Serve with Friends | Sept 11, 2009
#36: Smile. Just Smile. | Sept 3, 2009
#37: Say “No” Creatively | Sept 1, 2009
#38: Ask for Feedback | Aug 20, 2009
#39: Make Everyone a Host | Aug 17, 2009
#40: You’re Always On | Aug 13, 2009
#41: Keep It Clean | Aug 12, 2009
#42: Never Assume | Aug 11, 2009
#43: Let ‘Em Lead | Aug 7, 2009
#44: Information Matters | Aug 6, 2009
#45: Understand Base Fears | Aug 5, 2009
