Look what I found: the remaining 6 Best Practices for Guest Services teams! Next up: Follow-up
Confession: It's one of my toughest challenges. After all look at this list. It's February. The last I posted from this list was December 17. I moved on. Something else came along. Another phone call came in. I met with another friend. Life happened.
And life keeps happening.
But care is communicated when I...
- follow-up on someone whose wife died a month ago
- return a call to a guest whose question wasn't answered over the weekend
- connect with a woman whose husband had a medical emergence during a service
- remember to ask a team member about their job interview
- call a guest by name after the service is over - one hour after i first met them
- finish a blog list
How about you? What's in place to help you remember? To follow-up? What's in place to make sure your volunteers and staff team do the same?
People really do matter.
